FAQs

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Frequently Asked Questions

Payment and Insurance (8)

Yes. While RACSB is an agency of local government, we are required to charge fees according to the Virginia Department of Behavioral Health and Developmental Services (formerly Department of Mental Health, Mental Retardation and Substance Abuse Services) and by the Code of Virginia. We make every effort to keep our fees affordable. Under no circumstances will care be denied due to a consumer's inability to pay.

Maybe. Questions about coverage should be directed to your insurance carrier. Most plans have limitations and pre-authorization requirements for mental health and substance abuse services. RACSB will gladly help you access your available benefits.

Prior to, or at the time of your first appointment, you will have a financial interview. During this interview, you and a member of RACSB's staff will work together to establish a payment plan within your ability to pay.

Payment is due at time of service. You will receive a bill monthly for any unpaid balance.

Under most circumstances, you are required to pay for services ordered by the court. Counseling services are eligible for financial assistance. Court ordered evaluations are not.

If you cancel your appointment at least 48-hours in advance you will not be billed. If you do not give 48-hours notice of cancellation you will be billed a standard $20.00 fee.

For individuals who do not have insurance, we offer a sliding scale fee. This means that the fee for your treatment will depend on your income. For this reason, we ask that you bring income verification if you do not have insurance.

We accept Medicaid and Medicare and most private insurers.

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Emergency Services are still available. Please callĀ 540-373-6876 if you or a loved one are experiencing a crisis.

We encourage our community to stay home (whenever possible) and stay safe throughout the COVID-19 outbreak. We now offer most of our outpatient, early intervention, and case management services via telemedicine so you can receive the support you need from the safety of your home.

Our committee and board meetings and facilities tour for April have been canceled. Our day support programs are suspended temporarily.

Our popular plant sale is continuing but with some changes to ensure everyone's safety. Please order ahead and your plants will be waiting for you when you drive up.

COVID-19 Updates and Resources