Frequently Asked Questions

Payment and Insurance (8)

Yes. While RACSB is an agency of local government, we are required to charge fees according to the Virginia Department of Behavioral Health and Developmental Services (formerly Department of Mental Health, Mental Retardation and Substance Abuse Services) and by the Code of Virginia. We make every effort to keep our fees affordable. Under no circumstances will care be denied due to a consumer's inability to pay.

Maybe. Questions about coverage should be directed to your insurance carrier. Most plans have limitations and pre-authorization requirements for mental health and substance abuse services. RACSB will gladly help you access your available benefits.

Prior to, or at the time of your first appointment, you will have a financial interview. During this interview, you and a member of RACSB's staff will work together to establish a payment plan within your ability to pay.

Payment is due at time of service. You will receive a bill monthly for any unpaid balance.

Under most circumstances, you are required to pay for services ordered by the court. Counseling services are eligible for financial assistance. Court ordered evaluations are not.

If you cancel your appointment at least 48-hours in advance you will not be billed. If you do not give 48-hours notice of cancellation you will be billed a standard $20.00 fee.

For individuals who do not have insurance, we offer a sliding scale fee. This means that the fee for your treatment will depend on your income. For this reason, we ask that you bring income verification if you do not have insurance.

We accept Medicaid and Medicare and most private insurers.

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