What should I do if a friend or family member seems to be experiencing a mental health crisis?


You should talk with the individual and recommend they seek help. If the individual has a mental health provider, encourage your friend or family member to contact their therapist, psychiatrist, or case manager for assistance. If the individual does not have a mental health care provider, help them find one and offer to set up an appointment.

If the individual needs immediate attention, urge them to call our Emergency Services. Or offer to call Emergency Services for them.

However, sometimes, individuals won’t agree to professional mental health treatment. In this case, you should contact our emergency services department. In the midst of a crisis, it can be hard to know what constitutes an emergency. Call emergency services if you’re unsure. Always call if an individual indicates risk of suicide or homicide, experiences a sudden change in mental status, or stops taking care of basic needs such as sleep, hygiene, or eating.

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