Office of Consumer Affairs


We are committed to providing quality services that help individuals thrive in our community.  As part of our mission to improve lives, we offer a central point for individuals receiving services and their families to bring ideas, issues, and concerns about the services we provide.

The Office of Consumer Affairs also helps individuals and their families understand our agency and its programs.

This office provides:

  • Information and referral
  • Conflict resolution
  • Human rights advocacy
  • Consumer feedback
  • Consumer and Family Member Advisory Committees
  • Training for RACSB staff on the rights of individuals receiving services
  • Explanations of the grievance process
  • Support for the Local Human rights Committee
  • Program monitoring

As an individual receiving services through RACSB, you have the right to:

  • Be treated with dignity and respect, including the right to be protected from harm, abuse, and neglect
  • Access to appropriate services
  • Participate in decisions about services
  • Confidentiality
  • Access and make changes to your services records
  • Be free from restrictions on freedoms of everyday life
  • Be free from the use of seclusion, restraint, and time-out
  • Participate or not participate in human research
  • Complain and have a fair hearing

Contact the Office of Consumer Affairs:


 Leave Feedback

Click to top of page.

Emergency Services are still available. Please call 540-373-6876 if you or a loved one are experiencing a crisis.

Due to the current State of Emergency, and in accordance with recommendation to limit in-person gatherings to 10 or less, our May Board of Directors meeting will be held virtually at 5 p.m. on May 19. Public comment may be submitted up until 4:00 pm on May 19th by emailing  Public comments that include the full name and address of the commenter will be read into the record during the Public Comment portion of the meeting.  The meeting will be Livestreamed on Rappahannock Area Community Services Board’s Facebook page on May 19, 2020 at 5:00 pm.

We encourage our community to stay home (whenever possible) and stay safe throughout the COVID-19 outbreak. We now offer most of our outpatient, early intervention, and case management services via telemedicine so you can receive the support you need from the safety of your home.

Our committee and board meetings and facilities tour for April have been canceled. Our day support programs are suspended temporarily.

Our popular plant sale is continuing but with some changes to ensure everyone's safety. Please order ahead and your plants will be waiting for you when you drive up.

At this time, we are suspending recruitment for most positions. See our employment portal for more information.

COVID-19 Updates and Resources