Office of Consumer Affairs


We are committed to providing quality services that help individuals thrive in our community.  As part of our mission to improve lives, we offer a central point for individuals receiving services and their families to bring ideas, issues, and concerns about the services we provide.

The Office of Consumer Affairs also helps individuals and their families understand our agency and its programs.

This office provides:

  • Information and referral
  • Conflict resolution
  • Human rights advocacy
  • Consumer feedback
  • Consumer and Family Member Advisory Committees
  • Training for RACSB staff on the rights of individuals receiving services
  • Explanations of the grievance process
  • Support for the Local Human rights Committee
  • Program monitoring

As an individual receiving services through RACSB, you have the right to:

  • Be treated with dignity and respect, including the right to be protected from harm, abuse, and neglect
  • Access to appropriate services
  • Participate in decisions about services
  • Confidentiality
  • Access and make changes to your services records
  • Be free from restrictions on freedoms of everyday life
  • Be free from the use of seclusion, restraint, and time-out
  • Participate or not participate in human research
  • Complain and have a fair hearing

Contact the Office of Consumer Affairs:


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Emergency Services are still available. Please callĀ 540-373-6876 if you or a loved one are experiencing a crisis.

We encourage our community to stay home (whenever possible) and stay safe throughout the COVID-19 outbreak. We now offer most of our outpatient, early intervention, and case management services via telemedicine so you can receive the support you need from the safety of your home.

At this time, we are suspending recruitment for most positions. See our employment portal for more information.

COVID-19 Updates and Resources